Help centre
Help and support
Answers to the questions we hear most. Can’t find yours? Message our team below.
- No. Posting, getting quotes and chatting are free for clients. You pay the tradesperson for the work, in cash.
- Before anyone can quote, our team checks their profile, the trades they offer and their phone number, sometimes with a call. Their profile shows the date it was checked, and only clients who hired them can review them.
- So you can describe the job first, without an account. We send a code to your number to confirm the request, and your number stays hidden: a tradesperson sees it only after you open a chat with them.
- Up to 30 days, or until you choose someone or close it from My requests.
- Directly, in cash, when the job is done. Agree the details in the chat; the final price is set after the visit. Mawjood never handles the payment.
- Talk to the tradesperson in the chat first. If they gave a warranty, it shows on their profile. If you still need help, message our team, and once you have confirmed the hire you can leave an honest review.
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